Privacy Policy & Data Protection
Your privacy is important to us. Learn how we collect, use, and protect your personal information when you use our digital marketing services.
Our Commitment to Data Protection
At Rinme Platform, we are committed to protecting your privacy and handling your personal data with the highest level of care and transparency. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and digital marketing services.
We comply with applicable data protection laws and industry best practices to ensure your personal information remains secure and is used only for legitimate business purposes related to our digital marketing services in Kenya and East Africa.
Last Updated: August 1, 2025 | Effective Date: This policy has been in effect since July 15, 2025
Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Fill out our contact forms or request consultations
- Subscribe to our newsletters or marketing communications
- Engage with our social media marketing services
- Request quotes for website development or SEO services
- Participate in business growth consulting sessions
- Create accounts or profiles for our services
Types of data: Name, business information, contact details, project requirements, marketing preferences, communication history
Automatically Collected Information
When you visit our website, we automatically collect certain information through cookies and similar technologies:
- Device information (type, operating system, browser)
- Usage data (pages visited, time spent, click patterns)
- Technical data (IP address, referral source, location data)
- Performance metrics for website optimization
Legal basis: Legitimate interests for website functionality, analytics, and service improvement
Third-Party Information
We may receive information about you from third-party sources when you:
- Interact with our social media campaigns or advertisements
- Are referred to us by business partners or existing clients
- Use third-party services that integrate with our platforms
- Participate in co-marketing initiatives or events
Data retention: Personal data is retained only as long as necessary for the purposes outlined in this policy
How We Use Your Information
Service Delivery
- • Providing digital marketing services
- • Managing social media campaigns
- • Developing and maintaining websites
- • Delivering business growth consulting
- • Processing service requests and payments
Communication
- • Responding to inquiries and support requests
- • Sending service updates and notifications
- • Providing project progress reports
- • Delivering marketing communications
- • Conducting client satisfaction surveys
Business Operations
- • Website analytics and performance monitoring
- • Service improvement and development
- • Market research and trend analysis
- • Fraud prevention and security measures
- • Legal compliance and record keeping
Marketing Activities
- • Personalized service recommendations
- • Targeted advertising campaigns
- • Newsletter and content distribution
- • Event invitations and announcements
- • Partner and referral program management
Data Sharing with Third Parties
We may share your personal information with trusted third parties in the following circumstances:
Analytics platforms, hosting services, payment processors
Advertising networks, social media platforms, marketing tools
When required by law or to protect our legal rights
How We Protect Your Data
Data Encryption
All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols (TLS 1.3, AES-256).
Secure Storage
Data is stored on secure servers with restricted access, regular backups, and comprehensive disaster recovery plans.
Access Controls
Strict access controls ensure only authorized personnel can access personal data on a need-to-know basis.
Monitoring & Auditing
Continuous monitoring for security threats and regular security audits to identify and address vulnerabilities.
Breach Notification
Comprehensive incident response procedures with prompt notification of affected individuals and relevant authorities.
Staff Training
Regular privacy and security training for all team members handling personal data, with signed confidentiality agreements.
Your Privacy Rights
Right to Access
Request access to your personal data and receive information about how it's being processed.
Response time: Within 30 days of request
Right to Rectification
Correct inaccurate or incomplete personal data we hold about you.
Processing: Immediate correction upon verification
Right to Erasure
Request deletion of your personal data when there's no legitimate reason for continued processing.
Exceptions: Legal obligations, contract fulfillment
Right to Data Portability
Receive your personal data in a structured, machine-readable format for transfer to another service.
Format: JSON, XML, or CSV as appropriate
Right to Object
Object to processing of your personal data for direct marketing or legitimate interests.
Marketing: Immediate opt-out available
Right to Restrict
Limit how we process your personal data in certain circumstances.
Duration: Until resolution of your concern
How to Exercise Your Rights
To exercise any of these rights, please contact us through our main contact form. We will verify your identity and respond within the required timeframe.
Name, verification details, specific request
30 days (may extend to 60 days for complex requests)
Right to appeal our decisions through regulatory authorities
Questions About Your Privacy?
If you have questions about this Privacy Policy, how we handle your personal data, or want to exercise your privacy rights, we're here to help.
We review and update this policy annually or when significant changes occur
Changes are communicated via website notice and direct communication
Rinme Platform is the data controller for your personal information
This Privacy Policy is effective as of August 1, 2025. For specific privacy concerns or data protection inquiries, please use our contact form to reach our privacy team directly.